Services and support
Digital Health program
Keeping our digital systems strong for a healthier community
AMSANT’s digital health team supports Aboriginal community‑controlled health services (ACCHSs) across the Northern Territory. Our role is to work with ACCHSs to strengthen the use of digital tools.
We support our members to keep clinical information systems up to date training, forum and system advocacy.
Why this program matters
- clinicians have access to the right information at the right time
- community needs are accurately reflected in data and reporting
- services can plan effectively, respond to local priorities, and advocate for improvement.
Quick Links
My Health Record resources and Information
Digital Health Contact
If your community is considering transitioning to Aboriginal community control, start by exploring our
These tools will help you understand the process, engage with your community, and begin your journey.
For additional support, AMSANT is here to assist you.
Our focus areas
The Digital Health Program supports Aboriginal community-controlled health services (ACCHSs) across the Northern Territory through practical, hands-on support in the following areas:
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Support and training
We provide in-person and online support to member services, including phone, email, video and remote login assistance for digital health issues. We also deliver in-person and online training, including introductory and refresher sessions for new and existing staff, to build confidence using clinical and digital health systems. -
Data quality and reporting
Support to improve data quality and assist with reporting for Northern Territory Aboriginal Health Key Performance Indicators (AHKPIs), national Key Performance Indicators (KPIs), and population health needs. -
Communicare support and user groups
We provide day-to-day Communicare support to help services with everyday use of the system, including troubleshooting, setting up new users, and offering practical configuration and workflow advice. We also facilitate Communicare user groups that bring services together to share ideas, problem solve, and collaborate on system use, improvements, and emerging needs. -
Digital health community of practice, forums and events
We support a strong Communicare and digital health community of practice by bringing services together through regular online catch ups, shared resources, and ongoing communication. This includes supporting the annual digital health forum, where services share experiences, discuss system changes, and explore future digital health priorities and roadmaps together. -
Systems access and connectivity
Assistance with access to digital health systems, including connections with the Northern Territory Department of Health, secure messaging, and other essential infrastructure. -
Web, intranet, and cybersecurity support
Practical advice and support for websites, intranets, and foundational cybersecurity and data protection practices.
Who we work with
The digital health team works closely with:
- ACCHSs and other AMSANT members across the NT
- health service staff who use Communicare and other clinical systems every day, including Aboriginal health practitioners, nurses, doctors, admin and managers
- AMSANT’s health systems, CQI and data teams to align digital tools with broader system and quality work
- external partners such as Telstra Health (Communicare vendor), NT Department of Health and the Department of Corporate and Digital Development on Territory-wide system changes and projects.
These relationships help keep member voices at the centre of digital health changes that affect our sector.
Our impact
Through the digital health program, AMSANT helps services to:
- spend less time struggling with systems and more time focused on care
- improve the quality and reliability of data used for planning, reporting and advocacy
- keep pace with changes to national and Northern Territory digital health initiatives without overwhelming frontline staff
- strengthen security and resilience of digital systems over time.
Over the long term, this supports safer, more connected care for Aboriginal people, and stronger evidence to back up the work of ACCHSs.
Current projects & initiatives
Communicare and digital health support
ongoing one-on-one and group support to help ACCHSs use Communicare confidently and keep systems running well.
Communicare and digital health forum
an annual gathering for digital health staff to share experiences, hear about system changes and workshop solutions together.
Data quality and KPI support
targeted work with services to strengthen the quality of data used for NT AHKPIs, national KPIs and other reporting.
Digital systems change support
supporting services to navigate changes like updates to the Australian Immunisation Register (AIR), MyMedicare and new secure messaging or connection services.
Cyber and data security awareness
growing awareness and practical strategies to keep systems and patient information safe, with more tailored information planned over time.